General Information
These Terms and Conditions apply to all services provided by SLS Therapy. By booking an appointment or purchasing a gift voucher, you agree to comply with these terms. SLS Therapy reserves the right to modify these Terms and Conditions at any time without prior notice.
Appointments, Cancellations, and Rescheduling
- Bookings: Appointments can be made via phone at 07904 900383or by emailing [email protected].
- Cancellations and Rescheduling: If you need to cancel or reschedule your appointment, please do so at least 48 hours before your appointment time. Cancellations and rescheduling must be communicated directly with Sarah Stimpson at [email protected]or 07904 900383.
- Deposits: Any deposits made for bookings are non-refundableif cancellations are made less than 48 hours prior to the appointment time. Cancellations within 48 hours of the appointment or missed appointments may forfeit the deposit at SLS Therapy’s discretion.
- Gift Vouchers
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- Gift vouchers are available for purchase and can be used for any services offered by SLS Therapy.
- Vouchers are valid for 12 months from the date of purchase and are non-transferable and non-refundable after 14 days of purchase.
- If a voucher is lost or stolen, please contact SLS Therapy – replacement is not guaranteed
- Refund Policy
- Refunds on gift vouchers or other purchases are available for up to 14 days after purchase, provided the voucher or service has not been redeemed.
- Refunds are processed via the original payment method. For any refund requests, please contact SLS Therapy directly.
- Client Conduct
- Clients are expected to conduct themselves respectfully during appointments. Any behaviour deemed inappropriate by SLS Therapy may result in the termination of services without refund.
- Liability
- SLS Therapy takes every precaution to ensure a safe and professional experience. However, SLS Therapy shall not be held liable for any indirect or consequential loss, damage or injury related to the services provided.
- Personal Health Information
- Clients must inform SLS Therapy of any medical conditions or injuries before treatment. This information is confidential and will only be used to provide safe and effective therapy.
- Contact
- For further inquiries, please reach out via:
- Email: [email protected]
- Phone: 07904 900383